CEAD is looking for a:

Customer Support Engineer

The responsibility of the Customer Support Engineer starts when a product is delivered or installed at the customer: after the installation/delivery, you are the link between CEAD and the customer. The Customer Support team focusses on providing training, supporting customers with the provision of information, keeping relevant documentation up to date (such as a user manual), and solving prooblems encountered by our customers.

The Customer Support Engineer works closely with the other departments within CEAD. Examples are; discussing the maintenance documentation with Production Engineers, or requesting Field Service Engineers to visit a customer at their location for maintenance or repairs. Besides this, there is regular contact with the Automation team, Software team, and the Product Owners to discuss feedback and questions. This way, we are able to provide the needed assistance, and our products are continuously being improved in terms of hardware and software.

As a Customer Support Engineer you become the main contact for our customer, whether they need maintenance or repairs, training for new personnel or help with their designs and products to be able to print them using their CEAD equipment. Therefore the role is not only deep technical, but also very people oriented.

Travelling to a customer is not uncommon: after an installation to provide training, but also to execute preventive or corrective maintenance. Keeping close contact with our existing customers is important. This ensures we receive feedback from the delivered products, but can also lead to the sale of an extra system, upgrades, or spare part packages.

One day can look completely different from the next. Your day-to-day activities partly depend on the questions that come from customers. Flexibility, planning well, and asking for help at the right times are important skills to have.


  • Providing technical support on-site and remotely on the CEAD product portfolio;
  • Providing training on the various products on-site and remotely;
  • Planning and executing preventive and corrective maintenance at customers;
  • Creating, maintaining and improving training courses;
  • Maintaining existing customer relationships;
  • Creating, updating, and improving technical documentation (user manuals, maintenance manuals, etc.);
  • Analyzing and processing available data from delivered products with the aim of further improving our documentation and products. 

Your experience

  • Technical affinity and background (HBO+)
  • Experience with 3D printing and/or CNC milling machines;
  • Experience with CAD software (Solidworks, Siemens NX, CATIA, etc.);
  • Experience with CAM software is a plus (Siemens NX, Mastercam, Sprutcam, etc).
  • Experience in a similar position is more than welcome!

Your skills

  • Communicative;
  • Quality and service orientation is important to you;
  • Social, proactive and flexible;
  • Proficiency in the English language in word and writing;
  • It is no issue for you to travel (ad hoc).

What do we offer?

  • Appropriate salary, and good other secondary conditions (CAO M&T)
  • A job within a young, successful and growing comany where people work with a lot of passion and enthusiasm.
  • A job within an innovative and dynamic organization

Are you excited?

If you recognize yourself in this profile and are interested, please send your CV and motivation to HR@ceadgroup.com stating the job title.

Acquisition in response to this vacancy is not appreciated.

The organization

CEAD BV, located in Delft, founded in 2014 by Maarten Logtenberg (CTO) and Lucas Janssen (CEO). By now, CEAD is a leading supplier of large-scale thermoplastic composite 3D printing solutions. CEAD Solutions cover a wide range of stand-alone print heads, turnkey robotic solutions and gantry systems that are delivered and installed all over the world. CEAD develops unique technologies that make it possible to print large format composite and plastic parts. With its technology, CEAD is unique in the world and we are focused on continuous development.

CEAD is a fast growing company with 32 employees, where young motivated professionals are working together with a lot of passion for technology and innovation. Driven to find creative solutions for all of CEAD’s customers and their applications in, among others, the maritime, construction, infrastructure, automotive and aviation sectors.

On the one hand, CEAD is an organization that builds machines on a serial basis and puts them on the market, and on the other hand, CEAD is a dynamic R&D environment where improvements are made to existing technology and the development of new technology is continuously sought. We invest a lot in R&D and perform research with our customers in order to ensure that our technology is applied effectively.

Our solutions are generating a strong market demand that has skyrocketed in the last few years and continues to do so. Since we are growing rapidly with a strong desire to further professionalize the processes and procedures, we are looking forward to strengthening our Team with a motivated Field Engineer / Installation Engineer.

Are you excited?

If you recognize yourself in this profile and are interested, please fill in the form below or send your CV and motivation to HR@ceadgroup.com stating the job title.

For questions or additional information, please contact: Suda Klingenberg at HR@ceadgroup.com.

An assessment can be part of this procedure.

Acquisition in response to this vacancy is not appreciated.

Why work at CEAD?

CEAD is proud of its international and divers team members. Additive manufacturer enthousiasts from all over the world have found their way to our office in Delft. 

Our team reflects our global network of partners and clients. CEAD’s machines are operating in over 20 countries around the globe. You can find our machines from the USA to Malaysia. 

Visit this Google Maps to view the location of our machines worldwide.

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