CEAD is looking for a:

Customer Support Engineer

The responsibility of the Customer Support Engineer starts when a product is delivered or installed at the customer: after the installation/delivery, you are the link between CEAD and the customer. The Customer Support team focusses on providing training, supporting customers with the provision of information, keeping relevant documentation up to date (such as a user manual), and solving prooblems encountered by our customers.

The Customer Support Engineer works closely with the other departments within CEAD. Examples are; discussing the maintenance documentation with Production Engineers, or requesting Field Service Engineers to visit a customer at their location for maintenance or repairs. Besides this, there is regular contact with the Automation team, Software team, and the Product Owners to discuss feedback and questions. This way, we are able to provide the needed assistance, and our products are continuously being improved in terms of hardware and software.

As a Customer Support Engineer you become the main contact for our customer, whether they need maintenance or repairs, training for new personnel or help with their designs and products to be able to print them using their CEAD equipment. Therefore the role is not only deep technical, but also very people oriented.

Travelling to a customer is not uncommon: after an installation to provide training, but also to execute preventive or corrective maintenance. Keeping close contact with our existing customers is important. This ensures we receive feedback from the delivered products, but can also lead to the sale of an extra system, upgrades, or spare part packages.

One day can look completely different from the next. Your day-to-day activities partly depend on the questions that come from customers. Flexibility, planning well, and asking for help at the right times are important skills to have.


  • Providing technical support on-site and remotely on the CEAD product portfolio;
  • Providing training on the various products on-site and remotely;
  • Planning and executing preventive and corrective maintenance at customers;
  • Creating, maintaining and improving training courses;
  • Maintaining existing customer relationships;
  • Creating, updating, and improving technical documentation (user manuals, maintenance manuals, etc.);
  • Analyzing and processing available data from delivered products with the aim of further improving our documentation and products. 

Your experience

  • Technical affinity and background (HBO+)
  • Experience with 3D printing and/or CNC milling machines;
  • Experience with CAD software (Solidworks, Siemens NX, CATIA, etc.);
  • Experience with CAM software is a plus (Siemens NX, Mastercam, Sprutcam, etc).
  • Experience in a similar position is more than welcome!

Your skills

  • Communicative;
  • Quality and service orientation is important to you;
  • Social, proactive and flexible;
  • Proficiency in the English language in word and writing;
  • It is no issue for you to travel (ad hoc).

What do we offer?

  • Appropriate salary, and good other secondary conditions (CAO M&T)
  • A job within a young, successful and growing comany where people work with a lot of passion and enthusiasm.
  • A job within an innovative and dynamic organization

Are you excited?

If you recognize yourself in this profile and are interested, please send your CV and motivation to HR@ceadgroup.com stating the job title.

Acquisition in response to this vacancy is not appreciated.

The organization

CEAD B.V., located in Delft (The Netherlands), founded in 2014 by Maarten Logtenberg (CTO) and Lucas Janssen (CEO). CEAD is a leading supplier of large scale thermoplastic composite 3D printing solutions. CEAD Solutions cover the widest range of stand-alone print heads, turnkey  robotic solutions and gantry systems that are delivered and installed all over the world. CEAD develops unique technologies to print large format thermoplastic composite. CEAD is market leader with more than 110 systems sold worldwide and it is keep focusing on the continuous development to keep leading the large scale 3d printing market with disruptive innovations.

CEAD is a fast growing company , where  young,  motivated professionals are  working together with a lot of passion for technology and innovation. Driven to find creative solutions for all of CEAD’s customers and their applications in, among others, the maritime, construction, infrastructure, automotive and aerospace sectors.

CEAD is an organization that designs, prototypes and produces systems on  serial production and deploys them on the market. CEAD is also a dynamic R&D environment where improvements are made to existing technology and the development of new technology is continuously sought.  Investing in R&D is a core objective for the company, as well as performing research with our customers in order to ensure that our technology is applied effectively with fast ROI.

Our solutions are generating a strong market demand and are continuously shaping the market.  This trend has skyrocketed in the last few years and continues to do so. Since we are growing rapidly with a strong desire to further professionalize the processes and procedures, we are looking forward to strengthening our Sales Team with a motivated Sales Engineer.  This position will report to the company Head of Sales.

Are you excited?

If you recognize yourself in this profile and are interested, please fill in the form below or send your CV and motivation to HR@ceadgroup.com stating the job title.

For questions or additional information, please contact: Suda Klingenberg at HR@ceadgroup.com.

An assessment can be part of this procedure.

Acquisition in response to this vacancy is not appreciated.

Why work at CEAD?

CEAD is proud of its international and divers team members. Additive manufacturer enthousiasts from all over the world have found their way to our office in Delft. 

Our team reflects our global network of partners and clients. CEAD’s machines are operating in over 20 countries around the globe. You can find our machines from the USA to Malaysia. 

Visit this Google Maps to view the location of our machines worldwide.

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